Escalation Engineer
Escalation Engineer
Charlotte, NC OR Irving, TX
18 month contract
As an Escalation Engineer focused on desktop deployment, you will provide technical assistance to help customers deploy Windows 10, Office 365 ProPlus, the Microsoft Edge browser, and FSLogix as it relates to Windows Virtual Desktop (WVD). You will work with and/or others on critical enterprise customers, partners, internal staff issues experienced with Microsoft technologies. You will be responsible for providing quality assistance for these desktop technologies with a high degree of customer satisfaction; provide responsive and reliable technical solutions and information to customers.
Key Responsibilities include:
Using your depth understanding of the Microsoft Cloud, with focus on Windows 10 desktop deployment and related technologies including managing Windows as a Service (WaaS), System Center Configuration Manager (SCCM), Microsoft Endpoint Manager, Desktop Analytics (DA), and Windows Update for Business (WufB).
Helping customers to adopt Microsoft's Edge Browser, using Microsoft Endpoint Manager for deployment and configuration.
Providing consultative advice to our customers and partners that will improve their product experience.
Working with the readiness and training team to optimize the curriculum, reducing the delivery time requirement or to enhance the material.
Analyzing, developing and communicating key Onboarding process and technology improvement feedback for the Center's end to end process (Onboarding, Migration and Adoption).
Required Qualifications Include:
Ability to work in a technical team environment and interact with all levels of management as well as partners and customers with preferred skillsets including:
Windows client deployment knowledge using at-scale technologies (Microsoft Endpoint Manager or similar preferred) and related technology, including Group Policy, Mobile Device Management (MDM), Windows as a Service (WaaS), and Azure Information Protection (AIP).
Windows Virtual Desktop (WVD)
Windows 10 OS / Office 365 ProPlus / FSLogix Technologies
Software and Patch Deployment
Operating System Deployment
Configuration of client endpoints and endpoint management
Printing & peripherals
Azure, cloud and Windows Virtual Desktop knowledge
PowerShell experience (optional)
Customer and Partner Focus: Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners.
Cloud competency: Experience articulating to customers why the cloud and Windows 10, Office 365, and EM+S is a transformational industry change.
Collaboration: exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities.
Proven ability to work virtually.
Communication Skills - Spoken and written English (including technical writing).
...
Job Type:Contract
Location:Dallas, TXDistance:12 miles
Date Posted:Apr 3, 20203 days ago
Industry:IT
Escalation Engineer
Charlotte, NC OR Irving, TX
18 month contract
As an Escalation Engineer focused on desktop deployment, you will provide technical assistance to help customers deploy Windows 10, Office 365 ProPlus, the Microsoft Edge browser, and FSLogix as it relates to Windows Virtual Desktop (WVD). You will work with and/or others on critical enterprise customers, partners, internal staff issues experienced with Microsoft technologies. You will be responsible for providing quality assistance for these desktop technologies with a high degree of customer satisfaction; provide responsive and reliable technical solutions and information to customers.
Key Responsibilities include:
Using your depth understanding of the Microsoft Cloud, with focus on Windows 10 desktop deployment and related technologies including managing Windows as a Service (WaaS), System Center Configuration Manager (SCCM), Microsoft Endpoint Manager, Desktop Analytics (DA), and Windows Update for Business (WufB).
Helping customers to adopt Microsoft's Edge Browser, using Microsoft Endpoint Manager for deployment and configuration.
Providing consultative advice to our customers and partners that will improve their product experience.
Working with the readiness and training team to optimize the curriculum, reducing the delivery time requirement or to enhance the material.
Analyzing, developing and communicating key Onboarding process and technology improvement feedback for the Center's end to end process (Onboarding, Migration and Adoption).
Required Qualifications Include:
Ability to work in a technical team environment and interact with all levels of management as well as partners and customers with preferred skillsets including:
Windows client deployment knowledge using at-scale technologies (Microsoft Endpoint Manager or similar preferred) and related technology, including Group Policy, Mobile Device Management (MDM), Windows as a Service (WaaS), and Azure Information Protection (AIP).
Windows Virtual Desktop (WVD)
Windows 10 OS / Office 365 ProPlus / FSLogix Technologies
Software and Patch Deployment
Operating System Deployment
Configuration of client endpoints and endpoint management
Printing & peripherals
Azure, cloud and Windows Virtual Desktop knowledge
PowerShell experience (optional)
Customer and Partner Focus: Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners.
Cloud competency: Experience articulating to customers why the cloud and Windows 10, Office 365, and EM+S is a transformational industry change.
Collaboration: exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities.
Proven ability to work virtually.
Communication Skills - Spoken and written English (including technical writing).
...