Help Desk Specialist
INDIANAPOLIS, IN ONLY Calling all IT Students!!!! Are you looking for a part-time opportunity to hone in on your IT skills? Could you use a consistent stream of income while finishing your degree? This would be the perfect fit for you! If you are from Indianapolis, IN and you can work remotely from 10-2 Monday through Friday, this would be a great oppotunity for you. This role would be Infrastructure aligned and would look PHENOMENAL on a reusme upon entering your IT Career. Check out the skills below to see if you qualify: Primary Responsibilities
Provide primary support of the help desk by troubleshooting to isolate and diagnose help desk tickets and reported problems, including client desktops, servers, the network, and printers in both remote and in-person scenarios
Support decisions and goals/objectives of the department
Maintain personnel and customer confidence and protect operations by keeping information confidential
Demonstrate ability to perform effectively in a remote work environment
Help provide secure computing environment by ensuring that all systems are up to date with security patches, updates, and virus definitions
Monitor backup process to ensure successful backups are achieved
Work closely with Manager of Information Technology to support the initiatives of the IT Department Strategic Plan and IT project-related request tracking
Create and Maintain IT documentation as appropriate
Act as a liaison between end users and IS/IT Staff
Required Skills
Experience with end user support of Office 365:
Exchange Online
Teams
SharePoint Online
OneDrive
Intune MDM
Windows 10
Windows Server 2016, 2019
Experience with monitoring of networking equipment
Nice to haves:
Experience with Microsoft Teams management
Experience with helpdesk issue tracking and resolution
Experience with backup solutions
Experience supporting a remote work force
Helpful knowledge includes: Third-party application administration/support, Internet/Web programming (WordPress)
Microsoft Certified Associate
CompTIA A+
CompTIA
Job Type:Permanent
Location:Indianapolis, INDistance:14 miles
Date Posted:Feb 19, 20217 days ago
Industry:IT
INDIANAPOLIS, IN ONLY Calling all IT Students!!!! Are you looking for a part-time opportunity to hone in on your IT skills? Could you use a consistent stream of income while finishing your degree? This would be the perfect fit for you! If you are from Indianapolis, IN and you can work remotely from 10-2 Monday through Friday, this would be a great oppotunity for you. This role would be Infrastructure aligned and would look PHENOMENAL on a reusme upon entering your IT Career. Check out the skills below to see if you qualify: Primary Responsibilities
Provide primary support of the help desk by troubleshooting to isolate and diagnose help desk tickets and reported problems, including client desktops, servers, the network, and printers in both remote and in-person scenarios
Support decisions and goals/objectives of the department
Maintain personnel and customer confidence and protect operations by keeping information confidential
Demonstrate ability to perform effectively in a remote work environment
Help provide secure computing environment by ensuring that all systems are up to date with security patches, updates, and virus definitions
Monitor backup process to ensure successful backups are achieved
Work closely with Manager of Information Technology to support the initiatives of the IT Department Strategic Plan and IT project-related request tracking
Create and Maintain IT documentation as appropriate
Act as a liaison between end users and IS/IT Staff
Required Skills
Experience with end user support of Office 365:
Exchange Online
Teams
SharePoint Online
OneDrive
Intune MDM
Windows 10
Windows Server 2016, 2019
Experience with monitoring of networking equipment
Nice to haves:
Experience with Microsoft Teams management
Experience with helpdesk issue tracking and resolution
Experience with backup solutions
Experience supporting a remote work force
Helpful knowledge includes: Third-party application administration/support, Internet/Web programming (WordPress)
Microsoft Certified Associate
CompTIA A+
CompTIA