Sr. Business Application Expert
Sr. Business Application ExpertDescription:long term contract with potential to hirestart remote, move to onsite once quarantine is overlocal candidates only2 phone interviewsSummary of positionTheSalesforceAdministrator will lead the ongoing development of ourSalesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes including: Marketing, Prospecting, Qualification, Quote to Card, and Customer Support. This role is part technical project manager, part administrator and partSalesforceanalyst. TheSalesforceAdministrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.
Key Duties & ResponsibilitiesServe as primary system administrator for theSalesforce.com environment with 2500+ usersHandle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasksComplete regular internal system audits and prepare for upgradesManageSalesforce.com data feeds and other integrationsCoordinate the evaluation, scope and completion of new development requests.Work with our institutional management team to establish suitable processes to support administrative, development, and change management activitiesAssist in training of new users, and grow theSalesforce.com skill set across the organizationEffectively act as the liaison between our users, vendors and the application development teamsWork independently with members of the user community to define and document development requirements
Skills RequiredExcellent project management skills and a positive attitudeDemonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwardsCreative and analytical thinker with strong problem-solving skillsMust demonstrate exceptional verbal and written communication skillsMust demonstrate ability to communicate effectively at all levels of the organizationAbility to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needsAbility to assess the impact of new requirements onSalesforce.com and all upstream and downstream applications, systems and processes
Experience RequiredMinimum two years of experience as aSalesforce.com administratorSalesforce.com Admin CertifiedAdvanced Administrator, App Builder, Sales Cloud, Service Cloud and Developer certifications preferredProven ability to design and implement new processes and facilitate user adoption.Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexityStrong understanding ofSalesforce.com best practices and functionalityStrong data management abilitiesA documented history of successfully driving projects to completionA demonstrated ability to understand and articulate complex requirementsExperience with nonprofit processes preferredPrevious experience working in a SCRUM or agile environment preferred
Experis is an Equal Opportunity Employer
Job Type:Permanent
Location:Durham, NCDistance:
1 mile
Date Posted:Apr 2, 20203 days ago
Industry:Pharmaceuticals
Sr. Business Application ExpertDescription:long term contract with potential to hirestart remote, move to onsite once quarantine is overlocal candidates only2 phone interviewsSummary of positionTheSalesforceAdministrator will lead the ongoing development of ourSalesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes including: Marketing, Prospecting, Qualification, Quote to Card, and Customer Support. This role is part technical project manager, part administrator and partSalesforceanalyst. TheSalesforceAdministrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.
Key Duties & ResponsibilitiesServe as primary system administrator for theSalesforce.com environment with 2500+ usersHandle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasksComplete regular internal system audits and prepare for upgradesManageSalesforce.com data feeds and other integrationsCoordinate the evaluation, scope and completion of new development requests.Work with our institutional management team to establish suitable processes to support administrative, development, and change management activitiesAssist in training of new users, and grow theSalesforce.com skill set across the organizationEffectively act as the liaison between our users, vendors and the application development teamsWork independently with members of the user community to define and document development requirements
Skills RequiredExcellent project management skills and a positive attitudeDemonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwardsCreative and analytical thinker with strong problem-solving skillsMust demonstrate exceptional verbal and written communication skillsMust demonstrate ability to communicate effectively at all levels of the organizationAbility to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needsAbility to assess the impact of new requirements onSalesforce.com and all upstream and downstream applications, systems and processes
Experience RequiredMinimum two years of experience as aSalesforce.com administratorSalesforce.com Admin CertifiedAdvanced Administrator, App Builder, Sales Cloud, Service Cloud and Developer certifications preferredProven ability to design and implement new processes and facilitate user adoption.Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexityStrong understanding ofSalesforce.com best practices and functionalityStrong data management abilitiesA documented history of successfully driving projects to completionA demonstrated ability to understand and articulate complex requirementsExperience with nonprofit processes preferredPrevious experience working in a SCRUM or agile environment preferred
Experis is an Equal Opportunity Employer