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Helpdesk Specialist

Our client in Framingham, MA has an Onsite Helpdesk Technician opening. Will assist with all functions of User Services. This position provides effective Tier 1 and 2 frontline user support and desktop assistance. Responsibilities of this position include responding to a variety of support requests in-person or remotely; performing technical troubleshooting; software/hardware installs and troubleshooting peripheral and mobile devices This person will assists in the day-to-day operations of the technology resource center and provides support for notebook repairs, research, upgrades, and troubleshooting. Responsibilities:- Assist in the operation of the Technology Resource Center, and all functions of User Services.- Initiates, updates and resolves trouble tickets through the call tracking and problem-reporting database and escalates issues that warrant it promptly.- Provides assistance and troubleshooting of software, computers, printers and other peripherals- Configures, installs and supports application software.- Installs and maintains all supported operating systems.- Creates, implements, and modifies system images.- Manages and updates ITS licenses.- Prepares and maintains documentation as needed- Provides support and training on technology topics.- Engages in mentorship activities and provides guidance to student employees working within IT services.Qualifications:- Bachelors degree in preferred.- Three years of experience in a technology related field, helpdesk/user support experience preferred.- Experience with ITSM and ITIL processes a plus.- Experience providing support services within a technology organization, using many Microsoft products and operating systems, as well as strong computer troubleshooting and maintenance ability required.- Excellent analytical, organizational and communication skills required. ManpowerGroup is an Equal Opportunity Employer

Job Type:Contract

Location:Framingham, MADistance:2 miles

Date Posted:Sep 22, 20202 days ago

Industry:IT

Our client in Framingham, MA has an Onsite Helpdesk Technician opening. Will assist with all functions of User Services. This position provides effective Tier 1 and 2 frontline user support and desktop assistance. Responsibilities of this position include responding to a variety of support requests in-person or remotely; performing technical troubleshooting; software/hardware installs and troubleshooting peripheral and mobile devices This person will assists in the day-to-day operations of the technology resource center and provides support for notebook repairs, research, upgrades, and troubleshooting. Responsibilities:- Assist in the operation of the Technology Resource Center, and all functions of User Services.- Initiates, updates and resolves trouble tickets through the call tracking and problem-reporting database and escalates issues that warrant it promptly.- Provides assistance and troubleshooting of software, computers, printers and other peripherals- Configures, installs and supports application software.- Installs and maintains all supported operating systems.- Creates, implements, and modifies system images.- Manages and updates ITS licenses.- Prepares and maintains documentation as needed- Provides support and training on technology topics.- Engages in mentorship activities and provides guidance to student employees working within IT services.Qualifications:- Bachelors degree in preferred.- Three years of experience in a technology related field, helpdesk/user support experience preferred.- Experience with ITSM and ITIL processes a plus.- Experience providing support services within a technology organization, using many Microsoft products and operating systems, as well as strong computer troubleshooting and maintenance ability required.- Excellent analytical, organizational and communication skills required. ManpowerGroup is an Equal Opportunity Employer

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Product Manager II

Product Manager9-11 month contractRemote/East Coast scheduleOverview:Our client is seeking a Product Manager with experience in a start-up environment for a 9-11 month remote contract assignment. This project involves enabling employees to give back to their communities and helping the company to become more community-focused.Responsibilities:Create roadmap for launching GIVEhub to more employee types and working with key stakeholders in the company to deliver on that roadmap, e.g. partner team, regional leaders, etc.Define product requirement, user stories, use cases and edge cases based on an intimate knowledge of the target customers, and productBe an evangelist, promote new features to customers, define success metrics, and accelerate team adoption while simultaneously protecting and enhancing the customer experience.Administer GIVEhub (e.g. ...

Job Type:Contract

Location:Wilmington, MADistance:23 miles

Date Posted:Sep 22, 20202 days ago

Industry:IT

Product Manager9-11 month contractRemote/East Coast scheduleOverview:Our client is seeking a Product Manager with experience in a start-up environment for a 9-11 month remote contract assignment. This project involves enabling employees to give back to their communities and helping the company to become more community-focused.Responsibilities:Create roadmap for launching GIVEhub to more employee types and working with key stakeholders in the company to deliver on that roadmap, e.g. partner team, regional leaders, etc.Define product requirement, user stories, use cases and edge cases based on an intimate knowledge of the target customers, and productBe an evangelist, promote new features to customers, define success metrics, and accelerate team adoption while simultaneously protecting and enhancing the customer experience.Administer GIVEhub (e.g. ...

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Salesforce Marketing Cloud Developer

Experis is seeking a Salesforce Marketing Cloud Consultant for a long term contract in Boston, MA. Job Description Ability to manage the development and BAU support of Salesforce Marketing cloud applications as single point of contact Need to interact with customers to gather appropriate requirements, document them and turn them into deliverable Provide solution and estimations for requirements and deliver on time with little to no supervisionExperience Required:Email Studio -Content builder -Dynamic content blocks -All subscribers list -Types of Data extension (Data extension, Filtered DE, Salesforce DE, Synchronized DE) -Admin experience Journey builder -Core Journey builder workflows -Flow controls (Decision split, engagement split, Random split, joins etc..,) -Automation Studio activities (import File, Data Extract, Scripts) -Proficient in SQL queries -AmpScript coding Primary Skills-Salesforce Marketing cloud, Email Studio, Web Studio, Journey builder, Automation Studio, Audience builder, Contact Builder, SQL, HTML/CSS, Marketing Analytics, Dynamic Content, Data extensions, Data sources and Data Designer ManpowerGroup is an Equal Opportunity Employer

Job Type:Contract

Location:Boston, MADistance:21 miles

Date Posted:Sep 17, 20207 days ago

Industry:IT

Experis is seeking a Salesforce Marketing Cloud Consultant for a long term contract in Boston, MA. Job Description Ability to manage the development and BAU support of Salesforce Marketing cloud applications as single point of contact Need to interact with customers to gather appropriate requirements, document them and turn them into deliverable Provide solution and estimations for requirements and deliver on time with little to no supervisionExperience Required:Email Studio -Content builder -Dynamic content blocks -All subscribers list -Types of Data extension (Data extension, Filtered DE, Salesforce DE, Synchronized DE) -Admin experience Journey builder -Core Journey builder workflows -Flow controls (Decision split, engagement split, Random split, joins etc..,) -Automation Studio activities (import File, Data Extract, Scripts) -Proficient in SQL queries -AmpScript coding Primary Skills-Salesforce Marketing cloud, Email Studio, Web Studio, Journey builder, Automation Studio, Audience builder, Contact Builder, SQL, HTML/CSS, Marketing Analytics, Dynamic Content, Data extensions, Data sources and Data Designer ManpowerGroup is an Equal Opportunity Employer

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Technical Support Engineer I

Technical Support Engineer I9 month contractNorth Reading, MAOur high-profile client is seeking a Technical Support Technician for a 9 month contract assignment in North Reading, MA. The IT Operations Technical Support Engineer will be joining a team of other Technical Support Engineers, who rotate responsibilities on a weekly basis . Responsibilities: Providing remote support through our chat feature as well as over the phone and minimum onsite support. Monitoring the ticketing queue for incoming tickets and being able to prioritize and resolve tickets within the defined SLA (Service Level Agreement). Hardware requests, such as new laptops, desktops, Kindles, and any and all other necessary peripherals that are requested by the customer. ...

Job Type:Contract

Location:Wilmington, MADistance:23 miles

Date Posted:Sep 18, 20206 days ago

Industry:IT

Technical Support Engineer I9 month contractNorth Reading, MAOur high-profile client is seeking a Technical Support Technician for a 9 month contract assignment in North Reading, MA. The IT Operations Technical Support Engineer will be joining a team of other Technical Support Engineers, who rotate responsibilities on a weekly basis . Responsibilities: Providing remote support through our chat feature as well as over the phone and minimum onsite support. Monitoring the ticketing queue for incoming tickets and being able to prioritize and resolve tickets within the defined SLA (Service Level Agreement). Hardware requests, such as new laptops, desktops, Kindles, and any and all other necessary peripherals that are requested by the customer. ...

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