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Service Segment Lead

Location: Grapevine, Texas 75019
Posted:Fri, January 17, 2020
Salary:Up to US$0.0 per year
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Hello, a great client of mine in the agriculture industry, located in Grapevine, Tx is looking to add a Service Segment Lead to their growing team. This is a direct hire role, offering a competitive salary and benefits package. If you read the job description below, and feel you're a fit, please apply for consideration. Thank you.

PRINCIPAL ACTIVITIES: This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Companys policies, procedures and guidelines:

Lead and develop the segment teams technical ability to support AG Tractor and Haytools.

Oversee and lead day-to-day activities of a team of Service Engineers.

Troubleshoot / diagnose / repair technical issues over the phone or in the field.

Monitor and communicate AG Tractor and Haytools reliability performance.

Lead and organize product technical surveys of AG Tractor and Haytools.

Create detailed technical reports for product performance and technical issues.

Perform detailed and extensive analysis of technical and market related AG Tractor and Haytool segment.

Lead evaluation efforts of New to Market products or components within segment.

Assist Division personnel in the development of dealers service abilities.

Analyze and lead creation of technical publications (field actions/communications).

Design and develop new diagnostic tools, program, and procedures.

Active participation in scheduling and confirming work activities.

Deep analysis of technical and functional issues with underlying goal of root cause determination.

Deliver a Dealer Support Experience based on the pillar of Service

Additional Functions

Directly assist and advise the Quality Assurance Department of segment technical or functional issues.

Lead communication and presentation of AG Tractor and Haytools information.

Lead and participate in internal training programs (Service Certifications)



An SSL AG Tractor and Haytool must possess a 4 year technical degree with 8+ years experience within engineering, quality or service engineering fields.


Minimum of 5 years experience within Agricultural Equipment industry.

Relies on independent decision-making and problem solving to complete job tasks.

Minimum of 2 years experience leading a technical focused team or related experience.

Exceptional Project Management Skills.

Passion for production Agriculture Industry with focus on Hay, Tractor and Forage Industry.

Proven record of meeting deadlines in a fast-paced environment.

Expert level experience with Diagnostic Tools and Processes

Comfortable and confident in presenting in front of large groups.

Experis is an Equal Opportunity Employer (EOE/AA)

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