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Payroll Clerk

Location: Lake Mary, Florida 32746
Posted:Wed, November 18, 2020
Salary:Up to US$0.00 per year
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Role: Administrative Clerk/Payroll Clerk

Location: Lake Mary FL

Duration : 5 Months contract & Potential to extend long term

Job Description:

Administrator Finance Operations Payroll- Employee Payroll Support Team

  • Answer incoming calls timely and accurately regarding direct deposit, salary changes, special pay, short term disability, and general payroll time reporting inquiries
  • Assist payroll analysts in resolving email inquiries related to payroll inquiries during periods of low call volume
  • Accurately update employee call details in the employee payroll support case database
  • Manage email and case workflow to ensure all payroll inquiries are completed accurately and timely follow up is provided to the employee
  • Responsible for maintaining a high level of professionalism with employees, utilizing appropriate resources to provide first call resolution and working to establish a positive rapport with every interaction
  • Cooperatively interact and support peers in HR, Benefits, and Benefit Vendors to resolve employee questions/issues
  • Collaborate with the leadership team to stay updated on payroll knowledge and stay informed of any changes in policies/procedures
  • A Bachelor's degree or equivalent work experience
  • Excellent written and verbal communication skills with strong attention to detail
  • Customer service experience in handling escalated calls
  • Certified Payroll Professional Certification (CPP) or Fundamental Payroll Certification (FPC)
  • Possess knowledge of payroll practices, policies, and procedures

Best Regards
Office: 414-346-0719

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