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Other - IT

Location: Phoenix, Arizona 85054
Posted:Tue, February 23, 2021
Salary:Up to US$0.00 per year
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Hi Greetings!

Title: Enterprise Community Manager/Relationship Manager

Duration: 12 months (with extensions to follow)

Location: 18850 N 56th Street Building 1 Arizona, USA 85054


  • Digital Workplace-Collaboration Tools & Architecture is looking for an Enterprise Community Manager (Technology) /Relationship Manager to support the Social Intranet team
  • in driving increased adoption to Amex's Social Intranet
  • manage relationship with other ECMs as well as our Social Intranet hosting vendor
  • identifying KPIs and solutions to maintain the health of the platform
  • identifying KPIs and partner with ECMs to drive colleague engagement with the Social Intranet
  • partner with key business stakeholders as well as community managers to drive strategic and tactical initiatives in the Social Intranet space.
  • The candidate should have at least 3yrs of previous leadership experience in the area of influencing others and evangelizing the adoption of a Social Intranet platform. Candidate should be especially adept at driving adoption through metrics, presentations/training, developing, growing, and maintaining an online Enterprise community through which assistance, and support can be provided.
  • This is an exciting opportunity to work on high impact projects tied to senior leadership's business goals and to join a fun, high performing team. We are looking for a highly motivated, analytical and strategic individual to join that is comfortable working in an autonomous environment.

Specifically, the Enterprise Community/Relationship Manager will:

  • Support the Social Intranet on critical strategic initiatives.
  • Lead internal reporting on progress made against team's analytics and current challenges/opportunities to help drive adoption.
  • Partner with stakeholders and business partners to create and operationalize new strategies.
  • Conduct training and demo sessions to increase the adoption of the Social Intranet.
  • Proactively analyze daily usage and customers feedback to drive insights and recommendations.
  • Act as SME / consultant for colleagues on best practices for the Social Intranet capabilities.
  • Work with support engineers during incidents to drive resolution.
  • Manage 3rd party vendors to improve support quality and extend user journey within the Social Intranet Platform.
  • Work on ad hoc initiatives that support business unit and enterprise wide goals.


The candidate must have:

  • Ability to build relationships and partner with a wide range of stakeholders.
  • Experience with Social Intranet.
  • Experience with Cloud platforms i.e. AWS, Azure.
  • 1 to 2 years previous experience Support Engineer i.e. driving Support cases, incident management, RCA's).
  • 3 to 5 years previous experience Relationship Manager.
  • Experience with administering SAAS platform.
  • Experience with analytics and BI Tools.
  • Basic Networking experience.
  • Experience of being escalation contact.
  • Outstanding Soft Skills/Intra-personal skills.
  • 2 to 3 years working on an Agile team.
  • Strong presentation skills.
  • Experience working with Jive (SAAS) Hosted and Cloud - JIVE IS MUST HAVE.

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