Field Service Engineer
Location: Nashville, TN
Duration: Direct Hire
Creating and updating documentation of technical information.
Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service Demonstrating a willingness to help others and be a team member; often working together with Customers Service Engineers.
Providing assistance and training to Customers Service Engineers on the installation and maintenance of newer product lines.
Establish and build exemplary communication and customer service relationships with customers.
Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
Other duties as assigned
Bachelors or Associates Degree in technical related field of study preferred.
3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
Good verbal and written communication skills with exceptional customer service orientation.
Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
Will expect a 3-4 hour driving radius.
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