Technical Support Engineer
Works closely with peers and internal SMEs to increase knowledge and resolve customer issues. Identifies and provides resolutions to technical problems. Use troubleshooting tools, content, and analytical practices to help determine best way to resolve identified and unidentified problems. This position requires interaction and coordination among several different groups within the Product Development group including Operations, Development, QA, and Support
Day to Day:
Respond to customer-initiated service and incident tickets for reported problems and queries
Act as a customer liaison and point of contact throughout the ticket lifecycle
Troubleshoot production problems with Virtustream software products for and with customers.
Take initiative to accomplish tasks involving communication/coordination with Operations, Development and QA teams
Improve existing processes and/or develop new processes to improve efficiency where needed
Partner with various engineering teams to troubleshoot, analyze, and resolve tickets
Ability to work well as a member of a large team spanning multiple cultures and time zones
High self-motivation and ability to learn multiple technologies and software applications with little supervision.
Ability to multi-task several projects at a time.
Ability to communicate clearly both verbally and in written form; especially technical concepts
Experis is an Equal Opportunity Employer
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