Experis is seeking candidates for a Call Center/Customer Service role in Montgomery, AL on a long-term contract. The position will require Public Trust clearance process to be complete prior to the start date.
Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Answers incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical nature.
Responds to customer inquiries, provides customers with product and service information and processes orders, forms and applications.
May also make outboard service calls to potential customers.
Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
Researches required information using available resources.
For our client, we are hiring a Storage Engineer. LONG TERM opportunity here! Job specs are listed below. If you are not in the area, and received this email, it is because I am in hopes that you are open to work in that area.
Top Secret Clearance needed (SSBI will be added)
LONG TERM - Multiple years, renewed a year at a time
Can be in Montgomery, AL / Ogden, UT / Mechanicsburg, PA / San Antonio, TX or near ANY DISA site.
The contractor shall provide storage administration support for general storage configuration and management functions for NIPRNET and SIPRNET requiring Secret, IT-1 access.
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