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Help Desk

Category:Permanent
Location: St. Louis, Missouri 63101
Posted:Tue, February 23, 2021
Salary:Up to US$0.00 per hour
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Experis/ManpowerGroup has partnered with a Federal Integrator to assist in identifying a Help Desk professional. Great opportunity!

Responsibilities:

  • Lead a Customer Service Support Team for a large and complex federal program.
  • Analyze large data sets to make strategic operational decisions.
  • Develop and manage ServiceNow development efforts.
  • Prepare and deliver briefings to client executive leadership.
  • Manage and track team performance against key performance indicators and service level agreements.
  • Assist in the creation of standard operating procedures and optimizing sustainment processes.
  • Lead strategy sessions with client leadership to prioritize future work and goals.
  • Document, triage, and resolve end user incident tickets.
  • Develop a high-level understanding of multiple applications to train system users when problems arise.
  • Lead triaging sessions with technical resources to identify system defects and resolve incident tickets.
  • Analyze system trends using historical data and be able to articulate system trends to project and business leadership.
  • A self-starter with a passion for customer service & data analysis

Technical Skills:

  • Incident Management - 3-5 Years (Mandatory)

Soft Skills/Personality Type:

  • A self-starter with a passion for customer service & data analysis

Education Level:

  • Bachelors

Clearance Required:

  • Public Trust
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