We are looking for a Technical Support Analyst with 0-2 years of experience for our client in Draper, UT. This will be a 6 month contract with possible extension.
DUTIES AND RESPONSIBILITIES
Respond to customer-initiated service and incident tickets for reported problems and queries
Act as a customer liaison and point of contact throughout the ticket lifecycle
Troubleshoot production problems with Virtustream software products for and with customers
Take initiative to accomplish tasks involving communication/coordination with Operations, Development and QA teams
Improve existing processes and/or develop new processes to improve efficiency where needed
Partner with various engineering teams to troubleshoot, analyze, and resolve tickets
Ability to work well as a member of a large team spanning multiple cultures and time zones
High self-motivation and ability to learn multiple technologies and software applications with little supervision
Ability to multi-task several projects at a time
Ability to communicate clearly both verbally and in written form; especially technical concepts
QUALIFICATIONS - KNOWLEDGE SKILLS
Customer Centric Focus
Practical decision making and problem resolution skills
Excellent systems, software and network troubleshooting skills
Beginner to Intermediate virtualization knowledge and experience working with virtualization tools (e.g. VMware vCenter, OpenStack or similar)
Basic knowledge of Linux OS
Experience with enterprise networking/storage/servers hardware; especially as it relates to virtualized environments.
Excellent (written and spoken) communication and customer support skills.
Basic Experience with configuration and maintenance of web servers (e.g. IIS 7.0+, NGINX, Apache)
Familiarity with Two-Factor Authentication concepts.
Experience with Docker, Amazon S3, and HTTP protocols is a plus.
Schedule: Flex; including on-call, mid shift, afterhours, weekends, and holidays
Education: Associates Degree; Technical or Business
Certification: ITIL Foundations (preferred)
Experis is an Equal Opportunity Employer (EOE/AA)