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Customer Success Manager

Location: San Francisco, California 94114
Posted:Thu, October 10, 2019
Salary:US$140000 - US$170000 per year
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As a Technical Customer Success Manager, you are ultimately responsible for the complete post-sales lifecycle of a portfolio of customers, and through your partnership, customers will derive maximum value from their investments using the platform, leading to success, retention, and renewal.

  • Own the engagement, adaption, retention, and growth of your customers.
  • Understand the customer's needs, and establish the platform as the best solution that solves the customer's challenges.
  • Train new customers on how to use the platform in a way that is tailored to their specific use-case and implementation.
  • Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success.
  • Connect with customers by exhibiting empathy, listening actively, presenting in an engaging manner, and communicating effectively.
  • Influence and build rapport with key decision-makers in order to become their trusted advisor.
  • Create and present research analyses and recommendations on app optimization, usability, user-experience and conversion rates to customers engineering, marketing, and management teams.
  • Support the customers by phone, chat, and email and help resolve technical issues.

Requirements and skills

At least 3 years of experience working in a technology focused role

At least 3 years of experience working in a customer service focused role.

Know how to manage customers' expectations

Posses a customer-centric approach - you enjoy talking to customers and establishing good relationships.

Highly motivated person with a Getting Things Done mentality.

Experis is an Equal Opportunity Employer (EOE/AA)

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