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Customer Service Representative

Category:Contract
Location: Philadelphia PA, Pennsylvania 19103
Posted:Wed, November 13, 2019
Salary:Up to US$0.0 per hour
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Experis is partnered with a Fortune 500 company to find a Customer Service Rep in the financial services field. Here are the details:

Job Description:

Primary Job Title: Customer Service Rep

Duration: 6 months (Potential CTH)

Location: 1880 John F Kennedy Blvd, Philadelphia, PA 19103

  • Conduct provider outreach through marketing campaigns on behalf of InstaMed's payer partner
  • Communicate effectively with healthcare providers regarding the benefits of converting from paper to electronic payments
  • Facilitate provider enrollment, including quality control/analysis of enrollment data to ensure 100% accuracy of captured information
  • Deliver an enrollment experience which promotes product understanding and customer satisfaction
  • Respond to direct customer inquiries in an expeditious and professional manner
  • Submit high quality solutions for development of knowledge base
  • Any other duties as applicable to the position

Day to Day -Functions

  • Outbound calls, some inbound
  • Walk providers through registration
  • Sending contracts to compliance team to get onboarded
  • May upsell accounts that have some of their standard solutions
  • First step in the track of the sales relationships

***Please share me your updated resume to selva.kumar@experis.com***

Experis is an Equal Opportunity Employer (EOE/AA)

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