Governance Manager- oversees Escalations, SLA Reporting, Network Optimization Reviews, Planned Maintenance
The Governance Manager is responsible for daily management of contract compliance and administrative responsibility of the governance process. This position will also oversee the reporting functions.
Administer the Governance Committees (Verizon, the Client, TPVs)
Establish and administer periodic Governance Reviews/Communications
Schedule Governance Meetings
Provide Quality of Service Analysis and Reporting
Manage Procedural Modifications/Processes
Provide support for cost containment/mitigation planning
Advises Program Delivery Executive and the client on the development of new reports as needed.
Minimum BS/BA, or equivalent, with 7-9 years of job-related experience
Background in Finance and Accounting
Program Management reporting experience preferred
Strong technical abilities in IT and Telecom
ITIL Certification and ITIL Proficiency a plus
Experis is an Equal Opportunity Employer (EOE/AA)