Job Title: Cardiac Rhythm Field Support Specialist
Location: PLEASANTON, California
Duration: 12+ Months (Possible extension)
Candidate will provide first level technical support to patients and clinics who require assistance with connectivity, Need landline connectivity and tech savvy. Must have patience. 2-3 years in Tech call center or customer service. HS GED diploma. Position mands phone calls/emails for clients, take call, assist documentation is in system and can explain technology and documenting call. Not dealing with patients face to face but on the line. Will access patient's technology to find out it's working properly, walk patient through what they should do with medical device issues or follow up. Must have soft skills do deal with patients.
Will work remote.