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Business / Systems Analyst

Location: Taunton, Massachusetts 02780
Posted:Mon, April 29, 2019
Salary:Up to US$0.0 per hour
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This position is a customer-facing, multi-faceted role that includes on-boarding as well as day-to-day support for customers accessing and using Verizon Wholesale systems. The candidate must be able to multi-task and work independently, often without a lot of direct guidance/supervision. While established practices are generally available, independent thought and out-of-the-box solutions are often required. Regularly interacts with both internal and external customers. These interactions often involve exchanging detailed technical information. Bachelor's degree or equivalent, 5+ years of experience in the telephony industry with a strong knowledge of Wholesale services/systems are required. Further, specific familiarity with the Connectivity Management process , the vTicket system, and a strong understanding of software requirements/Agile are also needed.

Strong understanding of Wholesale processes and systems. Specific knowledge of XRM, CPSST, VACIG, as well as LSR and ASR processes.

Strong customer service skills.

Ability to work in a fast-paced environment with little direct supervision.

Experience in a customer-service position.

Understanding of Agile process, software requirements design and development.

Will accept other locations

Experis is an Equal Opportunity Employer (EOE/AA)

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