This position is a customer-facing, multi-faceted role that includes on-boarding as well as day-to-day support for customers accessing and using Verizon Wholesale systems. The candidate must be able to multi-task and work independently, often without a lot of direct guidance/supervision. While established practices are generally available, independent thought and out-of-the-box solutions are often required. Regularly interacts with both internal and external customers. These interactions often involve exchanging detailed technical information. Bachelor's degree or equivalent, 5+ years of experience in the telephony industry with a strong knowledge of Wholesale services/systems are required. Further, specific familiarity with the Connectivity Management process , the vTicket system, and a strong understanding of software requirements/Agile are also needed.
MUST HAVE SKILLS:
Strong understanding of Wholesale processes and systems. Specific knowledge of XRM, CPSST, VACIG, as well as LSR and ASR processes.
Strong customer service skills.
Ability to work in a fast-paced environment with little direct supervision.
Experience in a customer-service position.
Understanding of Agile process, software requirements design and development.
Will accept other locations
Experis is an Equal Opportunity Employer (EOE/AA)