Act as voice of customer within the agile delivery team. Elicit business requirements and document in the form of epics, features and user stories. Collaborate and communicate daily with delivery team and accept or reject work results. Create, maintain and outline work in the product backlog, determine which work items and deliverables will produce the most business value and prioritize it based on business value. Develop and maintain strong relationships with business partners to facilitate discussions and ensure successful execution of product features. Lead collaboration with business stakeholders and act as the voice of the customer within the delivery team. Guide work prioritization and ensure stakeholder collaboration and buy-in. Provide analysis on complex or abstract problems that require the regular use of ingenuity and creativity. Guided by area and individual objectives, receives guidance in only the most complex situations. Analysis is consistent with organizations objectives. Demonstrates specialized depth and/or breadth of expertise and broad domain and business knowledge.
What they will do:
Act as the voice of the customer to the Agile delivery team. Understand business strategies and requirements as well as interrelated dependencies and represent them to the delivery team.
Facilitate the relationship with the business partners and user community, bringing their voice to the delivery team.
Demonstrates depth of expertise of business with both deep and broad domain knowledge.
Act as a liaison with business stakeholders by planning, conducting and leading analysis efforts for new system implementations as well as system upgrades and maintenance. Influences product strategy.
Lead collaborative decomposition sessions to identify high level scope of work across business and IT areas.
Collaborate with Product Management to develop a roadmap of epics and features.
Provides input to product strategy based on deep knowledge and expertise of domain.
Collaborate with business partners, IT partners and delivery teams to develop clear and concise documentation of customer objectives/value; Identify, refine and document business requirements in the form of epics, features and user stories with clear acceptance criteria and minimum viable product.
Identify related user stories and epics and group them into themes as necessary and document the inter-relationship and associates business process flows as necessary.
Actively collaborate with the delivery team in solution design and development.
Coordinate with other Agile teams to ensure alignment on solution, priorities and dependencies.
Manage user acceptance testing.
Sign off on completed user stories and user acceptance testing.
Facilitate product and release demo, taking accountability for feedback and outcomes.
Establish release criteria in coordination with Product Manager.
Clearly communicate release content and value to business partners and IT leadership. Prioritize issues and collaborate to make decisions required to resolve them weighing the pros/cons, risks and dependencies.
Leverage data to guide product strategy.
May lead or guide UAT with end users.
Build and maintain product backlog.
Prioritize backlog of user stories in alignment with product roadmap.
Collaborate with the delivery team on a regular cadence to refine and optimize the backlog.
Collaborate with the delivery team to identify dependencies on other teams.
Provide guidance in assessing Product opportunities and risks and utilize KPIs and metrics to optimize product.
Identify ways to improve processes and accelerate value to our customers.
Identify ways to continually improve on quality standards.
Identify opportunities to improve efficiency.
What they will bring:
The typical incumbent will have a bachelors degree in information systems or computer science and eight (8+) or more years of business systems analysis, including three (3) years product ownership experience.
At a minimum, candidates must have the equivalent in education and experience of a bachelors in information systems and eight (8) years relevant experience.
Experis is an Equal Opportunity Employer (EOE/AA)