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Advisor, Account Services Management

Category:Contract
Location: Round Rock, Texas 78664
Posted:Tue, March 05, 2019
Salary:Up to US$0.0 per hour
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Our client is seeking an Advisor in Account Management on a 9 month contract in Round Rock, TX.

Responsibilities:

  • -->Ensures contractual service support requirements are understood and managed.
  • Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.
  • Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
  • Presents operational and service level reports and explains service level support available to internal or external customers.
  • Administers and manages the configuration of process related tools, reporting tools, and associated technologies.
  • Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
  • Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.
  • Provides point of contact for process related questions or issues and facilitates process related meetings.
  • Leads intermediate-level service delivery processes and associated projects; interacts cross-functionally Owns one or more service delivery processes
  • Manages service delivery processes in a standard service delivery environment
  • Develop and lead monthly business reviews to Sr. level customers via teleconference
  • Leads continuous improvement activities in support of customer or internal business processes
  • Manage multiple work streams and tasks daily, prioritizing and aligning to customer needs
  • May provide supervision and guidance to new or less experienced account service analysts

Qualifications:

  • -->Aptitude with numbers
  • Problem solve can get tedious with POs and numbers, numerical acumen
  • Accounting experience is a plus
  • will be working with tedious Purchase Order numbers -- has to have a keen attention to detail and the team relies on them for updated information in excel.

Experis is an Equal Opportunity Employer (EOE/AA)

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