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Administrative Assistant

Category:Contract
Location: Fort Myers, Florida 33912
Posted:Wed, November 18, 2020
Salary:Up to US$0.00 per year
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Title: Administrative Assistant

Location: Fort Myers, FL - 33912

Duration: 5 months (Possibility of extension)

Job Description:

What Will You Do:

  • Full time Account Representative II to work within our FireMaster Administrative Assistant Department.
  • Responsibilities include answering inbound calls, dispatching service calls and coordination of technician schedules.
  • Prepare completed work orders for invoicing department.
  • Critical and special account follow up to ensure completion to include weekly status meetings.
  • Respond to customer requests regarding pricing, order changes, schedule changes, purchase orders, credit card payments, cancellations or invoice adjustments.
  • Collaborate with other departments including sales, inventory and invoicing to ensure that all customer needs are addressed and resolved.
  • Various data entry projects to include but not limited to research of open orders.
  • Efficiently present and discuss the products and services of the company in a way that conveys an image of quality, integrity and understanding.
  • Apply knowledge of a wide range of specialized administrative and technical skills

How Will You Do It:

  • Answer inbound calls and research customer service history in database.
  • Create and dispatch new service request orders
  • Notify field Franchise Owners and Technicians of customer's inquiries to reach resolution
  • Prepare completed work orders by creating work order numbers, verification of pricing, processing of customer payments
  • Export work order reports to research service completion rates
  • Respond to customer inquiries by utilizing the training provided by Firemaster
  • Prepare monthly work for Franchise Owners and Technicians in advance of service month

What We Look For:

Required:

  • High School Diploma 3 to 5 years customer service experience in the service industry to include creating work orders and dispatch
  • High attention to detail and accuracy, action oriented, ability to work with stringent timelines and collaborate across departments
  • Candidate should be a self-starter able to work independently
  • Ability to type 70 WPM or higher
  • Candidate must be proficient in Excel and Microsoft office
  • Candidate must be capable of working in a busy and fast paced environment without difficulty
  • Candidate must possess the ability to prioritize and show excellent time management skills
  • Candidate must be an effective team player willing to support team members and Management team
  • Candidate should be a self-motivator willing to exceed expectations

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