Non-sales based Account Manager for sport vehicle product company. 6 month contract-hire position. Work supporting company's commercial operations, product dealerships and clients. Build and maintain relationships. Client relationship management. Bachelors degree. Candidate local to Minnesota only. No sponsorship available. Account management experience desired.
Excellent written and verbal communication skills. Ability to quickly build rapport influence and utilize diplomacy to drive program participation. Ability to build and execute a strategic plan to help outfitter meet their growth and expansion objectives (Not a sales role).
This person will facilitate strategic relationships with commercial operations & dealers while implementing, supporting and helping to drive the success of each outfitter as a member of the broader team.
DUTIES AND RESPONSIBILITIES
Operate as the point of contact for a group of Outfitters across the country (B2B). Build and maintain strong, long-lasting relationships with assigned partners. Lead onsite ramp-up and operational support for new and existing account. Build and deploy account management plan highlighting growth opportunities / initiatives, program compliance, and NPS improvement. Taking complete ownership of assigned accounts. Ensure timely and successful, implementation and training on all packages/solutions; coordinating and maintain relationships with internal/external vendors, suppliers and consultants Examples include, but are not limited to: Rental Assets (vehicle, accessories). Facilities recommendations / layouts. Front-end infrastructure and processes (booking, checkout, liability/insurance, accounting). Functional branding & marketing. Backend service & maintenance. Ride experience. Operator training. Day to day support. Forecast and track key account metrics Identify and grow opportunities within existing accounts, focusing on building high quality experiences Identify and assist in development of new package offerings and processes Build action plans to proactively manage and train your accounts leveraging existing knowledge and shared network best practices. Assist in the building of standard implementation and support processes. Assist in prospecting and qualification activities for new partners. Travel as necessary to build relationships, implement partner processes and support commercial locations. Communicate pertinent information about assigned Outfitters to the management team and team members. Possible information includes competitive intelligence, expansion and growth initiatives, & marketing activities. Work collaboratively and cross functionally with all internal functions within the team. Perform other tasks as assigned
Minimum of Bachelor's degree in Business or related field required.
Minimum of 3 years of Client Relationship Management or Account Management experience; the ability to manage relationships across multiple organizations and locations, serving a variety of needs. Demonstrated experience with presentations, trainings, and being comfortable speaking to groups and clients of all sizes. Must be able to build rapport, influence and utilize diplomacy to drive program participation and outfitter success. Ability to think conceptually, formulate and strategically plan. Must be able to negotiate challenges, remove barriers and work through issues. Proven ability to manage multiple projects at a time while paying strict attention to detail Experience in delivering client-focused solutions based on customer needs. Superior interpersonal skills: Ability to work professionally and effectively with a diverse group of individuals, both internally and externally building strong relationships with customers and team members, and ability to resolve conflicts or concerns as they arise. Ability to lead and motivate small to medium size groups of people