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\Help Desk

Category:Contract
Location: Raleigh, North Carolina 27601
Posted:Thu, February 16, 2017
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Client: HP

Job Title: Help Desk

Location: Raleigh, NC

Duration: 6 months

Responsibilities:

Job Description:

  • Candidate applies basic helpdesk support skills, company policies and procedures in a Tier 1 Help Desk environment providing live chat sessions and email support for products and services on our clients, the US Postal Service, website.

Qualifications:

  • A high school diploma or equivalent, minimally.
  • A two or four year post-high school degree in a technical field is preferred.
  • One year experience in a helpdesk or call center environment. Previous experience supporting customers via live chat is preferred.
  • Candidates must have Microsoft Office product knowledge and trouble shooting skills, to include:
    • Microsoft Office 2003 2013
    • Microsoft Outlook 2003- 2013
  • Live Chat and/or any Customer Relationship Management (CRM) software tools
  • Possesses the ability to successfully manage and prioritize concurrent task, I.e., handling three chat sessions at one time.
  • Showcase the ability to communicate well (orally and in writing) working with the clients consumers/customers.

Experis is an Equal Opportunity Employer (EOE/AA)

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